Parts Clerk
LOCATION
Roanoke, IN 46783
JOB DETAILS
Job Type: Full-time
FULL JOB DESCRIPTION
WHO WE ARE
Brown Equipment Company is a full-service distributor that includes service and parts centers across the Midwest region serving both the private and government sectors. Established in 1968, BEC has a long history of creating a customer centric experience and consultative selling to keep our customers on the job. From a full line of new and used sewer and street equipment, traffic safety signs, remote-operated mowers to wireless communications, Brown Equipment company continues to expand its portfolio to provide comprehensive solutions to its customers. We are honored and proud to be a knowledgeable resource for product sales and support always striving for the best customer experience.
POSITION SUMMARY
The Parts Clerk provides clerical support to the Parts, Sales, and Service departments by receiving, storing, shipping and issuing parts.
RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Keep stock of replacement parts that the service department needs to carry out scheduled servicing and repairs
Use ERP system to order, issue and process all parts orders and returns
Monitor all request to ensure orders are received in a timely manner
Receive parts within ERP to ensure shipment matches with the PO and invoice
Prepare and arrange all inbound and outbound parcel shipments
Assist the Parts Coordinator to ensure timeliness of parts warranty and monitor the process to ensure credits are received
Assist with incoming requests from customers and outside sales team to ensure that issues are resolved promptly and thoroughly
Stock shelves and organize bins
Assists in cycle counting and parts inventory
Build and maintain professional customer relationships with external customers and internal staff
Ensure parts area is clean, neat, and organized
Pickup and deliver parts upon request
Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication skills (written and verbal)
Ability to prioritize tasks in a fast-paced environment
Committed to excellent customer service
Self-motivated and able to prioritize in a self-directed environment
Team-player mentality
Ability of lift up to 50 pounds routinely
EDUCATION and/or EXPERIENCE
Valid driver license
Satisfactory driving record
High school diploma or equivalent
1 year ordering and receiving parts experience