More Than Just Machines: Keeping Our Customers Moving
Our customers aren’t just buying heavy equipment; they’re investing in their ability to get the job done. When their equipment needs service, they rely on us to get them back up and running quickly and efficiently. That’s where you come in. Right now, we have an important story unfolding across two states, Indiana and Ohio – a story of growth, customer commitment, and operational excellence. We need a leader to write the next chapter.
The Opportunity: Architect of Service Excellence
As the Service Center Director at Brown Equipment Company (BEC), you won’t just be managing service centers in Roanoke, IN, and North Canton, OH; you’ll be building the future of our service operations. This is a chance to take the reins, inspire a dedicated team, and directly impact the success of our customers and our company. You’ll be the architect of a service experience that sets us apart.
The BEC Story: Built on Relationships
At Brown Equipment Company (BEC), we’re more than just a dealership. We’re a family-owned business, deeply rooted in the Midwest. We believe in building lasting relationships with our customers and our employees. We partner with the best manufacturers in the industry, but our true strength lies in our commitment to a “customer-first” philosophy. We invest in our people, providing the tools, training, and support they need to succeed.
Your Mission: Leading the Charge
Your key responsibilities will include:
- Leading and Inspiring: Be the leader your team deserves. Foster a safe, positive, and high-performing work environment. Mentor and develop your team members, helping them reach their full potential.
- Driving Growth & Profitability: Develop and execute strategic plans to grow revenue and ensure the profitability of our service centers. You’ll be a key decision-maker, analyzing metrics, managing budgets, and reviewing P&L statements.
- Championing the Customer Experience: Work closely with our sales team to understand customer needs and proactively address any service-related concerns. Build strong relationships with customers, becoming a trusted partner.
- Optimizing Operations: Find ways to make our service operations even better. Identify and implement process improvements to maximize efficiency and minimize costs. Manage our fleet and inventory to ensure we’re always ready to meet customer demands.
- Ensuring Compliance: Keep us on the right side of the law. Maintain a thorough understanding of and compliance with all relevant federal, state, and local regulations (OSHA, DOT, etc.).
- Collaborating for Success: Work closely with all departments, external partners, and vendors to achieve our shared goals.
- Travel between locations.
The Ideal Candidate: Skills and Experience
We’re looking for a leader with:
- Proven Leadership: A minimum of 4 years of experience in a management role, with a demonstrated ability to lead and develop high-performing teams.
- Operational Expertise: A strong understanding of operational functions, including finance, customer service, production, and employee engagement.
- Financial Acumen: Experience with budget management and P&L responsibility is strongly preferred.
- Problem-Solving Skills: The ability to identify and effectively resolve complex operational challenges.
- Exceptional Communication: Excellent communication, sales, and customer service skills. You should be able to build rapport and strong relationships with both internal and external stakeholders.
- Time Management & Organization: Strong organizational skills and the ability to manage multiple priorities effectively.
- Technical Proficiency: Intermediate computer skills.
- Education: A Bachelor’s degree in business or a related field is preferred, but equivalent experience (4-10 years) will be considered.
- Heavy Equipment Experience: Experience with Heavy Equipment rental and sales highly desired.
- Travel: Willingness to travel up to 50% between our Roanoke, IN, and North Canton, OH locations.
Rewards & Recognition: What We Offer
We believe in rewarding our team members for their hard work and dedication. We offer:
- Competitive Compensation: An attractive salary that reflects your experience and contributions.
- Company Vehicle: Provided for business and personal use.
- Comprehensive Benefits: Medical, Dental, and Vision Insurance.
- Financial Security: Company-paid life insurance and a 401(k) Retirement Plan with a generous company match.
- Work-Life Balance: Paid Time Off (PTO) and Holidays.
- Growth Opportunities: The chance to grow and develop your career within a thriving company.
- Supportive Environment: Join a team that invests in each other.
Schedule:
- Primarily Monday to Friday, with weekends as needed to support operational needs.
Work Location:
- In person, with travel between Roanoke, IN 46783 and North Canton, OH 44720.
Write the Next Chapter: Apply Today
If you’re a driven, results-oriented leader with a passion for customer service and operational excellence, we invite you to apply. Join the Brown Equipment Company team and help us shape the future of our service centers. Let’s write the next chapter together!
