Inside Sales Support
LOCATIONS
Roanoke, IN (Greater Fort Wayne) 46783
JOB DETAILS
Job Type: Full-time
FULL JOB DESCRIPTION
Brown Equipment Company (BEC) is a privately owned, heavy equipment dealership focusing on the private and government sectors within the Midwest. As a leading dealership, we continue to expand our portfolio partnering with innovative manufacturers to provide robust, comprehensive solutions to our customers.
At BEC, we pride ourselves on offering our customers outstanding service, and our commitment to a customer-first philosophy has always been our highest priority.
We are seeking an Inside Sales Support professional that understands the importance of the customer experience to provide support to our outside sales team and the daily parts operations within the dealership.
PURPOSE:
The Inside Sales Support helps manage parts operations within the dealership and provides support to the outside sales team by interacting with new and existing customers to maintain a high-level of satisfaction. The position requires the ability to work independently and within a team on special non-recurring and ongoing projects. This may include coordinating between the service department, outside sales team and customers.
RESPONSIBILITIES
Parts Operations
Professionally handles incoming requests from customers and outside sales team to ensure that issues are resolved promptly and thoroughly
Develops, communicates, manages and monitors effective parts department processes to ensure internal and external customer satisfaction
Maintains an accurate and effective parts inventory control system that includes a continuous and annual physical inventory and proper counter procedures
Submits all parts warranty and return claims within the required time frame to receive maximum credit
Creates purchase orders for drop shipments, rush and special orders into the Enterprise Resource Planning (ERP) software
Creates and maintains stock replenishment orders for specific product lines
Maintains retail shop, which may involve restocking shelves and modifying store layout in collaboration with marketing department to improve product visibility
Sales Support
Manages requests and provides support to the outside sales team
Processes and expedites customer parts and sales orders in conjunction with outside sales team
Creates, maintains and verifies parts quotes, sales and service orders
Supports outside sales team with fulfillment of equipment quotes
Develops strong communication and/or relationships with vendors and manufacturers
Oversees freight logistics with equipment delivery for service and sales-related matters
Captures accurate and complete information in the ERP
Communicates to outside sales team with opportunities and/or issues deserving additional attention
Qualifications
High school diploma or equivalent
Excellent communication, time management and organizational skills
Able to multitask in a fast-paced environment
Committed to excellent customer service
Self-motivated and able to prioritize in a self-directed environment
Team-player mentality
Strong technical skills and knowledge
Service-minded and mechanical aptitude preferred
Experience with Oracle NetSuite ERP preferred
BEC offers the comprehensive benefits, including:
Competitive Pay
Quarterly Bonus
Medical, Dental and Vision Insurance
401(k) Retirement Plan + Company Match
Company Paid Life Insurance
Paid Time Off (PTO)
Paid Holidays
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus opportunities
Experience:
sales support: 1 year (Required)
Customer service: 2 years (Required)
ERP systems: 1 year (Preferred)
Parts: 3 years (Required)